# Return & Refund Policy We want you to love your purchase from Aura & Artifact. ## Returns If you are not entirely satisfied, you have 14 days from the date of delivery to return your item. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. ## Exclusions Please note that customized digital artifacts, personalized items, and items marked as final sale cannot be returned. ## Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original method of payment within 5-7 business days. ## Shipping Costs Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product.